Frequently Asked Questions
Answers to common questions about our CNC machines, printers, orders, warranties, and technical support.
General
What does Lumie-RE CNC & Printers specialise in?
We specialise in supplying CNC machines, industrial printers, engraving systems, consumables, spare parts, and professional technical support to businesses and individuals.
Do you operate across South Africa?
Yes. We supply, deliver, and support customers nationwide, with logistics partners covering all major regions.
Orders & Payments
How do I place an order?
Orders can be placed directly through our website or by contacting our sales team for customised or bulk purchases.
What payment methods do you accept?
We accept EFT, bank transfers, and approved business payment methods. Payment details are provided during checkout or quotation.
Can I get a VAT invoice?
Yes. VAT-compliant invoices are issued for all completed orders and are available in your order history.
Delivery & Logistics
How long does delivery take?
Delivery times vary depending on stock availability and location. Most orders are dispatched within 2–5 business days.
Can I track my delivery?
Yes. Once your order is dispatched, tracking information will be shared via email and available in your account.
Technical Support
Do you provide installation and training?
Yes. We offer professional installation, machine commissioning, and operator training for supported products.
Do you offer remote technical support?
Yes. Our technicians provide remote assistance via phone, WhatsApp, and online support tools.
What should I do if my machine has a fault?
Contact our technical support team immediately. If the machine is under warranty, we will assist according to warranty terms.
Warranty & Returns
Do your machines come with a warranty?
All machines include a manufacturer warranty. Extended service and maintenance plans are available.
Can I return a product?
Returns are handled in line with our returns policy. Products must be unused and in original packaging unless faulty.
Still need help?
Our support team is ready to assist you with any additional questions.
Contact Support