Privacy Policy
Last updated: 1 February 2026
Lumie-RE CNC & Printers ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, products, and services.
1. Information We Collect
- Personal identification information (name, email, phone, address)
- Account login information (username, password)
- Order history and transaction details
- Device and usage information (IP address, browser type, pages visited)
2. How We Use Your Information
- To process orders, payments, and deliveries
- To provide customer support and respond to inquiries
- To improve our products, website, and services
- To send promotional or marketing communications (with consent)
- To comply with legal and regulatory obligations
3. Sharing Your Information
We may share your information with third-party service providers (e.g., payment processors, delivery services, technical support platforms) only to provide the Services. We do not sell personal information to third parties.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against loss, theft, and unauthorized access or disclosure.
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience, analyze trends, and provide targeted content. You may adjust your browser settings to disable cookies, though some features may not function properly.
6. Your Rights
- Access and obtain a copy of your personal information
- Request corrections or updates to your information
- Request deletion of personal data (where legally permissible)
- Opt out of marketing communications
7. Retention of Data
We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.
9. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our Services constitutes acceptance of the updated policy.
11. Contact Us
For any questions or concerns regarding this Privacy Policy or your personal information, please contact us:
- Email: support@lumierecncandprinters.co.za
- WhatsApp: +27 67 900 1246
- Address: 88 Wooton Avenue Benoni, Johannesburg, South Africa